Sunday, May 15, 2011

On Sprint Premier "Account Specialists"

So I finally qualified my giant family plan for Sprint Premier. Nevermind that I for some reason don't qualify for Gold, like i should, and only pull Silver because evidently I haven't been paying enough for LONG enough. Nevermind that .... What I mind is the asshat "account specialist" that I have been assigned by Sprint to call me and to "find ways to save me money".

This guy, who speaks with this annoying Persian accent and equally annoying habit of calling me Mister <insert first name> instead of just my first name calls me up and proceeds to very very slowly go over the minutia of my account details. Things I already know.  (with that Persian habit of repeating himself 3 times after each sentence)  I ask him on the difference between Premier Gold and Silver and all he says is that it's basically the same thing without details. (very helpful)

What really pushed me over the edge is when he started asking me if I have kids or have a business line. I said no to both. And now, he decided to show his true nature and proceeded to offer me "as gratitude for my service" a "free" "comparable" Android phone. He tried to convince me that an Optimus S is "comparable" to an EVO Shift while glossing over the fact that it was free if and only if I opened a new line for my business.

Now it took me 4 tries to get him to shut the hell up and to send him packing. It pisses me off that I KNOW that Optimus S is NOT comparable to EVO Shift. I've had one. But the asshat did not bother to realize this. It pisses me off that I went to Sprint.com and saw an offer for a free Optimus S available to anyone. It pisses me off that my "account specialist" is just a clown designed to try to rip me off and sell me crap I don't need.

Thanks Dan. Premier privilege.

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